Hat Warranty

Coverage: We guarantee your hat to be free from manufacturing defects in materials and workmanship for a period of 12 months from the date of purchase. Any defect should be reported as soon as reasonably possible after it is noticed.

• What’s Covered:
o Loose stitching or seams
o Faulty hatband or sweatband attachment
o Defects in shaping caused during production
o Faulty trims or attachments due to manufacturing defects

• What’s Not Covered:
o Normal wear and tear
o Damage caused by water, excessive heat, or improper storage
o Accidental damage (crushing, staining, tearing, etc.)
o Alterations or modifications made after purchase
o Issues relating to fit, comfort or personal preference
o Natural variations in colour, texture or weave in materials such as wool felt, raffia or straw

• Proof of Purchase: A valid proof of purchase is required for all warranty claims.

• Where to Make a Claim: If the product was purchased through one of our authorised retailers and it is defective, please contact the original place of purchase first. Our retail partners are independent businesses and manage their own return policies. They will liaise with us directly where required. If product was purchased from our online store please contact us retail@rigonheadwear.com.au

• Remedy: If a defect covered under warranty occurs, we will repair or replace the hat (at our discretion) at no cost to you.

Note: Proper care and handling (outlined in the care instructions) are essential to maintain warranty coverage.